Lesson 1 - Your ROLE as Team Leads
Embarking a new chapter of your career as a TEAM LEAD is an undertaking that you must not take lightly. The famous Superhero/ Superman line:
"With great power comes great responsibility".
Cliché' it may sound but still a hundred% true!
Leading a group is a task not many can do. If you notice there are more members than a leader. Therefore having a foundation of the skills a leaders must have is important for you to know.
As an introduction, let's watch this TED video on some very easy yet challenging ways to become a "great leader."
Article Link: https://ideas.ted.com/how-do-good-leaders-give-advice-the-short-answer-they-dont/
[*Credits to Youtube & TEDx for this video]
Now. let's try to differentiate the difference between a Team Leader and a Supervisor.
The image below shows a generic contrast between the two. This may apply in a corporate setting and in your own organization.
Looking at the above table, you'll clearly see the specific tasks a team leader and a supervisor have. At times the lines might cross each other but the important thing is both of you must have a good relationship in order to talk it through.
Now, let's take a look into the specific TL/Supervisor line for the Facilities Management-Soft Service industry. This image shows the line from Supervisor to Team Leader to the Operatives-Cleaners.
Here the Supervisor overseas the tasks of his/her Team Leader and the whole team of cleaning operatives. The hierarchy shows that Cleaners reports to Team Leaders then Team Leaders reports to the Supervisor.
The Supervisor:
•You supervise your Team Leader and Cleaners
•Sub-contractor Management
• Client Communication
• Work Assignments
• Training Staff
• Reporting
• Resource Management – Inventory
• Maximo
• Performance Management – assists Area Supervisor
The Team Leader
• You lead your group of cleaners
• Resource Management – usage control
• Ensure Work Assignments are done/completed.
• Maximo
• Reporting
• Performance Management – provides information to Site Supervisor