Lesson 1 - Your ROLE as Team Leads

Embarking a new chapter of your career as a TEAM LEAD is an undertaking that you must not take lightly. The famous Superhero/ Superman line:

"With great power comes great responsibility".

Cliché' it may sound but still a hundred% true!

 

Leading a group is a task not many can do. If you notice there are more members than a leader. Therefore having a foundation of the skills a leaders must have is important for you to know. 


As an introduction, let's watch this TED video on some very easy yet challenging ways to become a "great leader."

Article Link: https://ideas.ted.com/how-do-good-leaders-give-advice-the-short-answer-they-dont/

[*Credits to Youtube & TEDx for this video]


Now. let's try to differentiate the difference between a Team Leader and a Supervisor.

The image below shows a generic contrast between the two. This may apply in a corporate setting and in your own organization.

Looking at the above table, you'll clearly see the specific tasks a team leader and a supervisor have. At times the lines might cross each other but the important thing is both of you must have a good relationship in order to talk it through.

Now, let's take a look into the specific TL/Supervisor line for the Facilities Management-Soft Service industry. This image shows the line from Supervisor to Team Leader to the Operatives-Cleaners.


Here the Supervisor overseas the tasks of his/her Team Leader and the whole team of cleaning operatives. The hierarchy shows that Cleaners reports to Team Leaders then Team Leaders reports to the Supervisor.

The Supervisor:

You supervise your Team Leader and Cleaners

Sub-contractor Management

Client Communication

Work Assignments

Training Staff

Reporting

Resource Management – Inventory

Maximo

Performance Management – assists Area Supervisor


The Team Leader

You lead your group of cleaners

Resource Management – usage control

Ensure Work Assignments are done/completed.

Maximo

Reporting

Performance Management – provides information to Site Supervisor

Complete and Continue