I. Introductions

Welcome to the TEAM LEADS TRAINING - Soft & Leadership Basic Skills Training.

This FREE course is targeted to Facilities Management - Soft Services newly promoted Team Leaders and Supervisors. A crash course on some important Soft and Leadership skills a new leader ought to have.


To start with, let's define our objectives for this courses.


In this session you will be able to:

a)      Learn the basic skills a new leader must have,

b)      Overcome communication barriers through effective communication skills.

c)      Deal with difficult behaviors and performance issues.

d) Gain confidence in applying team management skills such as delegating and delivering feedback and motivation.


With this, we will be discussing the following:

Before heading to part 2, let's get to know each other first. Comment below who are you, where you from, what's your current job and how you landed in this page. :)


Let's make this page a community of leaders! :) I will start with the first comment below.

Complete and Continue